TZ Casino FAQ

This is the top concern for many new players. We provide complete and transparent explanation here:

Taiwan Legal Regulations Explanation:

• Distinction between operating gambling and participating in games: Taiwan Criminal Code Article 266 regulates "gambling in public places or places accessible to the public," and Article 268 regulates "providing gambling venues or gathering people for gambling with profit intent." These articles primarily target "operating gambling" activities, not players "participating in legal offshore platform games."
• Legal offshore platforms: Players participating in officially licensed offshore online entertainment platforms fall into a legal gray area. Currently, Taiwan has no explicit laws prohibiting citizens from participating in legally licensed offshore platform entertainment activities.
• Practical cases: From years of judicial practice, enforcement focus is mainly on "illegally operating gambling websites" and "establishing gambling locations in Taiwan," not on ordinary players using legal offshore platforms.

TZ Casino's Legal Guarantees:

1. PAGCOR Official License: Our operations fully comply with Philippine law and are subject to PAGCOR's strict supervision and regular audits.
2. International Third-Party Certifications: Certified by GLI, iTech Labs, BMM Testlabs and other international certifications, proving game fairness and system security.
3. Transparent Company Information: All company registration information, operating licenses, contact methods are openly transparent and verifiable.
4. Legal and Compliant Fund Flow: Partnering with licensed third-party payment institutions, all fund transactions have official records.

The online entertainment industry does have some dishonest operators. Learning to identify fraudulent platforms is very important. Here's a professional identification guide:

Typical Characteristics of Fraudulent Platforms:

TZ Casino's Legitimate Guarantees:

How to Verify TZ Casino's Authenticity:

1. Visit PAGCOR official website to verify our license status
2. Search for real player reviews on forums like PTT and Dcard
3. Test small deposit and withdrawal to verify withdrawal speed
4. Contact customer service to test response speed and professionalism
5. Review all certification documents provided by company

TZ Casino has obtained certifications from multiple international authoritative organizations, ensuring platform legality, game fairness and technical security. Here are our main certifications:

1. PAGCOR Operating License (Philippine Amusement and Gaming Corporation)

• Issuing Authority: Philippine Amusement and Gaming Corporation, gaming regulatory agency directly under Philippine government
• Certification Content: Legal online entertainment operating qualification, including live entertainment, electronic games, sports betting, lottery and comprehensive services
• Regulatory Requirements: Regular financial audits, player fund protection, game fairness reviews, complaint handling mechanisms
• Verification Method: Can query our license status in PAGCOR official website's authorized operator list

2. GLI-19 Certification (Gaming Laboratories International)

• Certification Body: World's largest independent gaming testing laboratory, with over 30 offices globally
• Certification Content: Random Number Generator (RNG) fairness testing, ensuring game results are completely random and unpredictable
• Testing Standards: GLI-19 is industry's strictest RNG testing standard, requiring billions of RNG tests
• Audit Frequency: Quarterly retesting to ensure RNG continues meeting standards

3. iTech Labs Certification

• Certification Body: ISO/IEC 17025 accredited independent testing organization, specializing in online gaming software testing
• Certification Content: Game fairness, RNG testing, payment system security, game integrity
• International Credibility: iTech Labs certification highly credible in global gaming industry

4. BMM Testlabs Certification

• Certification Body: Gaming industry testing expert with 40 years of history, serving over 470 jurisdictions globally
• Certification Content: Complete compliance review, including technical standards, security specifications, game fairness

5. SSL 256-Bit Encryption Certification

• Technical Standard: Uses bank-grade 256-bit SSL encryption technology to protect all data transmission
• Security Level: Identical encryption standard used by major banks worldwide
• Test Results: Passed SSL Labs security testing with A+ highest rating

6. PCI DSS Certification (Payment Card Industry Data Security Standard)

• Certification Content: Payment system security certification, ensuring secure financial transactions
• Certification Level: PCI DSS Level 1, the most stringent security level

Personal data protection is one of TZ Casino's most valued core priorities. We employ multi-layered protective measures to ensure every player's privacy security:

Technical Protection Measures:

1. AES-256 Bit Encryption Storage: All personal information is encrypted before storage in the database. This is currently the most secure symmetric encryption standard - even if hackers breach the database, they cannot decrypt the data.
2. SSL Encrypted Transmission: All data transmission between players and platform is encrypted with 256-bit SSL, preventing man-in-the-middle attacks and data theft.
3. Hashed Sensitive Data: Particularly sensitive information like ID numbers and bank accounts undergo additional hashing - even internal platform personnel cannot directly view them.
4. Strict Access Control: Only authorized technical personnel, under specific legitimate requirements, can access encrypted data through strict authorization processes.
5. Firewall and Intrusion Detection: Deploy multi-layer firewall systems and 24-hour real-time monitoring intrusion detection systems (IDS/IPS) to block hacker attacks.

Policy-Level Protection:

• Minimum Necessity Principle: We only collect information necessary for service provision, never requesting irrelevant personal data from players.
• Never Sell Data: We promise never to sell or lease player personal information to third-party marketing companies.
• Limited Use Purpose: All collected data has clear usage purposes (account management, identity verification, fund processing, customer service), never used for other purposes.
• Player Rights Protection: Players have rights to view, modify, delete their personal information (except necessary data required by regulations).

What Data Do We Collect?

Security Record:

What If Data Breach Occurs?

Although we implement tight protective measures, we have established comprehensive response mechanisms. Once potential data breach is detected, we immediately:

1. Isolate affected systems to prevent further leakage
2. Immediately investigate breach scope and cause
3. Notify affected players immediately
4. Assist players in taking protective measures (e.g., reset password, monitor account)
5. Report to regulatory authorities
6. Publish investigation results and improvement measures

Fund security is the core concern for players. TZ Casino has established multi-layered fund protection mechanisms to ensure every penny is safe and secure:

1. Segregated Fund Management System

2. Third-Party Payment Protection

• Partner Institutions: Collaborate with multiple licensed third-party payment institutions including HELP2PAY, BBIN PAY, RICH88
• Advantages: All deposit and withdrawal records can be queried on third-party payment platforms, ensuring every transaction is traceable
• Risk Diversification: Multiple payment channels operate simultaneously - if one encounters issues, players can still process funds through other channels

3. Fast Withdrawal Capability Proves Credibility

4. Regular Financial Audits

• Audit Frequency: Undergo independent accounting firm financial audits twice annually
• Audit Content: Financial statements, fund flows, internal controls, compliance
• Latest Report: Financial condition healthy and stable, asset-liability ratio below 20%, abundant cash flow, fully capable of fulfilling payment commitments to all players

5. PAGCOR Regulatory Requirements

As PAGCOR licensed operator, we must:

1. Regularly report trust account balances and transactions to regulatory authorities
2. Ensure total player funds match trust account balance exactly
3. Undergo regular on-site audits
4. Establish comprehensive player complaint handling mechanisms

6. Open and Transparent Withdrawal Regulations

What If You Encounter Withdrawal Issues?

1. Immediately contact 24-hour online customer service to explain the situation
2. Provide order number and detailed information
3. Customer service will assist in querying and resolving the issue
4. Common issues like insufficient turnover or incorrect bank account information can usually be resolved within minutes
5. If encountering unresolvable situations, can file complaint with PAGCOR regulatory authority

Registering at TZ Casino is very simple - the entire process takes only 3-5 minutes to complete. We use a simplified registration procedure that even beginners can easily handle:

Step 1: Fill in Basic Information

Step 2: Mobile Verification

• System will send 6-digit verification code to your mobile
• Enter received verification code on webpage
• Can continue after successful verification

Step 3: Agree to Terms

• Read and agree to member terms, privacy policy
• Confirm age 18+ and understand entertainment risks

Step 4: Complete Registration

• Click "Complete Registration" button
• System automatically creates your exclusive account
• Can immediately login and start depositing to play games

Post-Registration Identity Verification (KYC):

Before first withdrawal, need to complete identity verification. This is required by international Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations - all legitimate platforms must execute this. For detailed process, please refer to TZ Casino Registration Tutorial:

1. Upload ID Card Front and Back Photos: Ensure photos are clear, all four corners visible, personal information clearly readable
2. Wait for Review: Usually completed within 1 hour (faster during business hours)
3. Review Approved: Can withdraw normally after receiving notification

Common Questions:

• Q: Can I register with a fake name or English name?
  A: No. Must use real name on ID card, otherwise cannot pass identity verification and cannot withdraw.
• Q: Can I use family member's bank account?
  A: No. Can only use your own bank account matching registration name.
• Q: Is there a registration fee?
  A: Completely free, no registration fees charged.
• Q: Must I deposit after registration?
  A: Not necessarily. You can register first and deposit when ready. Some games offer trial mode for experiencing first.

Why Age Restrictions?

1. Legal Regulations: Philippine PAGCOR operating regulations clearly require licensed operators to ensure all players are 18+. This is a universal standard in the international gaming industry.
2. Protect Minors: Online entertainment involves monetary transactions and certain risks - minors lack sufficient judgment and financial capacity, making them vulnerable to harm.
3. Social Responsibility: As a responsible enterprise, we have obligation to prevent minors from accessing entertainment activities.
4. Parental Guardianship Responsibility: Minor behavior should be supervised by parents or guardians.

How We Ensure Age Restrictions:

• Fill Birth Date During Registration: System automatically calculates age - under 18 cannot complete registration
• Identity Verification: Before first withdrawal, must upload ID card - we verify age information
• System Monitoring: If minor registration or account use discovered, account immediately frozen and all funds returned to guardian
• Parental Control Function: If parents discover child registered account, can contact customer service for assistance

Handling Minor Account Use:

Recommendations for Parents:

• Properly protect your personal information to prevent children from using it to register
• Monitor children's online behavior and money usage
• Educate children about risks and legal regulations of online entertainment
• If discover child registered entertainment platform account, immediately contact platform customer service

Why Prohibit Multiple Accounts?

1. Prevent Bonus Abuse: First deposit bonuses, registration gifts and other activities are one-time benefits for new players. Allowing one person to register multiple accounts would enable repeated bonus claiming, harming other players' rights.
2. Prevent Arbitrage: Some players register multiple accounts to hedge bets between them, profiting from bonuses without risk - this is clear cheating.
3. Prevent Money Laundering: Multiple accounts may be used for money laundering or other illegal activities - legitimate platforms must strictly prevent this.
4. Maintain Fairness: Ensures every player games under same rules, maintaining platform fairness.
5. Regulatory Requirements: PAGCOR operating regulations require licensed operators to prevent one person, multiple accounts situations.

How We Detect Multiple Accounts:

• ID Card Verification: Each ID number can only register one account
• Bank Account Matching: Same bank account cannot be used for multiple accounts
• Mobile Number Verification: Each mobile number can only bind one account
• IP Address Tracking: System analyzes login IPs, reviews abnormalities
• Device Fingerprinting: Tracks unique device identifiers to prevent same device registering multiple accounts
• Betting Behavior Analysis: AI system analyzes betting patterns to identify possible multiple account arbitrage

Penalties for Multiple Accounts:

Common Misunderstanding Clarifications:

• Q: I changed my mobile number, can I register new account?
  A: No. If you changed mobile number, contact customer service to update your original account's mobile number, don't register new account.
• Q: I forgot my original account, can I register new one?
  A: No. Contact customer service to help recover original account - provide registration name, ID number, mobile number to recover.
• Q: I live with family, can we each register?
  A: Yes. Each person using own ID card, mobile number, bank account to register is fine. But avoid frequently switching accounts on same device to prevent system misjudgment.
• Q: I want fresh start, can I delete old account and register new?
  A: No. Even if old account deleted, your identity information remains in system - cannot re-register. If want fresh start, continue using original account.

Forgetting password is very common - don't worry, TZ Casino provides multiple ways to help you recover your account:

Method 1: Self-Reset via Email (Fastest)

1. Go to TZ Casino login page
2. Click "Forgot password?" link
3. Enter email address used during registration
4. Click "Send Reset Link"
5. Check your email inbox for password reset email (usually received within 1 minute)
6. Click reset link in email
7. Set new password (recommend using 8+ character strong password)
8. Login with new password

Method 2: Contact 24-Hour Online Customer Service (Most Reliable)

1. Click "Online Customer Service" button at bottom right of website
2. Tell customer service: "I forgot my password and need help resetting"
3. Provide following information for identity verification:
   • Real name used during registration
   • Mobile number used during registration
   • Email address used during registration
   • Last 4 digits of ID card (if KYC verification completed)
4. After customer service confirms identity, will assist you in resetting password
5. You can choose to have customer service set temporary password or send reset link to your email
6. After receiving temporary password, immediately login and change to your own password

Method 3: Mobile Number Verification (If Bound)

1. Click "Forgot password?" on login page
2. Select "Mobile Verification" option
3. Enter mobile number bound during registration
4. Click "Send Verification Code"
5. Enter received 6-digit verification code
6. Set new password after successful verification

Recommendations to Prevent Forgetting Password:

Password Security Tips:

• Strong Password Principles: At least 8 characters, include uppercase/lowercase letters, numbers and special symbols
• Don't Use: Birth dates, phone numbers, ID numbers or other easily guessed information
• Uniqueness: Don't use same password as other websites
• Regular Changes: Recommend changing password every 3-6 months
• Two-Factor Authentication: Enable two-factor authentication - even if password leaks, account remains protected

Real-name verification (KYC, Know Your Customer) is required by international anti-money laundering regulations - all legitimate entertainment platforms must execute it. You can only withdraw normally after completing KYC verification.

When Need to Complete KYC?

• Before First Withdrawal: Most common timing - system prompts KYC completion when applying for first withdrawal
• After Large Deposit: Single deposit exceeding certain amount (e.g., 100,000) may require KYC
• Abnormal Activity Detection: If system detects abnormal login or betting behavior, may request KYC verification
• Voluntary Application: You can also complete KYC immediately after registration to avoid withdrawal delays

What to Prepare for KYC Verification?

KYC Verification Process (Super Simple):

1. Login to TZ Casino account
2. Go to "Member Center" → "Identity Verification"
3. Click "Upload ID Card" button
4. Select or photograph ID card front photo, upload
5. Select or photograph ID card back photo, upload
6. After confirming information is correct, click "Submit for Review"
7. Wait for review (usually completed within 1 hour)
8. After review approval, will receive notification and can withdraw normally

How Long Does Review Take?

• Business Hours (09:00-21:00): Usually 15-30 minutes
• Non-Business Hours or Late Night: May take 1-2 hours
• Holidays: Fewer review staff, may take 2-3 hours
• Review Failure Resubmission: Same time standards

Common Reasons for Review Failure:

Why KYC Required?

1. Legal Requirement: Philippine PAGCOR and international anti-money laundering regulations both require KYC
2. Prevent Money Laundering: Ensure fund sources are legitimate, prevent platform from being used for money laundering
3. Prevent Fraud: Confirm player identity, prevent registration using stolen information
4. Protect Players: If account stolen, clear identity information can assist recovery
5. Age Verification: Ensure player is 18+

KYC Verification Tips:

TZ Casino provides diversified deposit channels covering all payment methods commonly used by Taiwan players, allowing you to choose the most convenient method according to your habits. For complete deposit tutorial, please refer to TZ Casino Deposit & Withdrawal Tutorial:

1. Bank ATM Transfer (Most Common)

2. Convenience Store Payment Code (Most Convenient)

• Supported Stores: 7-Eleven, FamilyMart, Hi-Life, OK Mart
• Advantages: Can deposit 24/7, no bank account needed, suitable for players without internet banking
• Single Transaction Limit: Usually 1,000-30,000
• Crediting Time: 10-20 minutes
• Processing Fee: According to store regulations, usually 10-30
• Operation: Select convenience store code deposit → Get code → Pay at store kiosk → System automatically credits

3. Online Payment (Fastest)

• Supported Platforms: HELP2PAY, BBIN PAY, RICH88 and other third-party payments
• Advantages: Instant crediting, complete all steps online, no need to leave website
• Supported Payment Methods: Credit card, debit card, internet banking, e-wallet
• Crediting Time: Instant (1-3 minutes)
• Suitable For: Players accustomed to online payment

4. Cryptocurrency (Most Private)

• Supported Coins: USDT(TRC20/ERC20), Bitcoin, Ethereum
• Advantages: High privacy, no amount limit, suitable for international players
• Crediting Time: Depends on blockchain confirmation speed, usually 10-30 minutes
• Note: Must bear coin value fluctuation risk and blockchain fees yourself

5. Offline Deposit (Large Amount Exclusive)

• Target Users: VIP members or large deposit players (usually 100,000+)
• Method: Contact dedicated customer service to arrange, face-to-face or designated account transfer
• Advantages: Customized service, additional bonuses

Which Method Most Recommended?

Deposit Methods Comparison:

Deposit Method	Crediting Time	Single Limit	Processing Fee
ATM Transfer	5-10 mins	1,000-1M	Free
Store Code	10-20 mins	1,000-30,000	10-30
Online Payment	Instant	500-500K	Free
Cryptocurrency	10-30 mins	Unlimited	Blockchain Fee

TZ Casino sets reasonable deposit limits to allow small-amount players easy participation while meeting large-bet players' needs:

Minimum Deposit Amount:

Single Deposit Maximum:

• Regular Members: Single transaction up to 1 million
• VIP Members: Single transaction up to 5 million or higher (depends on VIP level)
• Cryptocurrency: No maximum limit

Daily Deposit Total:

• Regular Members: Daily total 5 million
• VIP Members: Unlimited (need to notify customer service in advance for large deposits)

Limit Differences by Deposit Method:

Large Deposit Recommendations:

1. Advance Notification: If depositing over 500K, recommend contacting customer service in advance - may enjoy additional bonuses
2. Batch Deposits: If single transaction exceeds limit, can deposit in multiple transactions
3. Upgrade VIP: VIP members enjoy higher deposit limits and exclusive bonuses
4. Use Cryptocurrency: For ultra-large deposits, cryptocurrency has no upper limit

First Deposit Special Bonus:

Common Questions:

• Q: Can I deposit less than minimum amount?
  A: No. System automatically checks - deposits below minimum will be returned.
• Q: What if exceeding single transaction maximum?
  A: Can deposit in multiple transactions, or contact customer service to apply for increased limit.
• Q: Are VIP member limit benefits automatic?
  A: Yes. System automatically adjusts maximum limit based on your VIP level.

TZ Casino's fee policy is very friendly - most deposit methods are completely free, allowing you to play exactly what you deposit:

Methods with Processing Fees:

• Convenience Store Code: According to store regulations, usually 10-30 fixed fee, unrelated to amount
• Credit Card: Some credit cards may be treated as cash advance by banks, charging higher fees (about 2.5-3.5%) - not recommended

Industry Comparison:

How to Avoid Unnecessary Fees?

1. Choose Fee-Free Channels: Prioritize ATM transfer or online payment
2. Avoid Credit Cards: Credit card fees usually higher, may be treated as cash advance
3. Single Large Deposit: If using convenience store code, depositing larger amount once can spread fee cost
4. Use Internet Banking: Internet banking transfer usually free or lower fees

Bank Transfer Fee Explanation:

• Same Bank Transfer: Usually free
• Cross-Bank Transfer (ATM): 10-15
• Cross-Bank Transfer (Internet Banking): 10 or free (depends on bank)
• Cross-Bank Transfer (Counter): 30

TZ Casino's deposit crediting speed is industry-leading, but different deposit methods have different processing times:

Crediting Times by Deposit Method:

Why Deposit Not Yet Credited? Common Reasons & Solutions:

Reason 1: Still Within Normal Processing Time

• ATM transfer usually takes 5-10 minutes, please wait patiently
• Convenience store payment needs store system to return data, usually 10-20 minutes
• Cryptocurrency needs to wait for blockchain confirmation, usually 10-30 minutes

Reason 2: Incorrect Information Filled

• Deposit Amount Input Error: Transfer amount doesn't match application amount
• Using Old Virtual Account: Each deposit generates new virtual account - using old account prevents reconciliation
• Transfer to Wrong Account: Possible error during copy-paste
• Solution: Immediately contact customer service, provide transfer proof (transaction details screenshot) - customer service will assist manual verification

Reason 3: Bank System Delay

• Peak Hours: Noon 12:00-13:00, evening 17:00-18:00 bank systems busier
• Holidays or Non-Business Hours: Bank systems may process slower
• System Maintenance: Banks may conduct system maintenance in early morning
• Solution: Delay usually won't exceed 30 minutes - if over 1 hour contact customer service

Reason 4: Didn't Click "I Have Completed Transfer"

• Some deposit methods require returning to website after transfer to click confirmation button
• This step triggers system to begin verification
• Solution: Return to deposit page, find that deposit order, click confirm

Reason 5: Cryptocurrency Network Fee Insufficient

• If Gas Fee set too low, transaction may get stuck
• Solution: Check transaction status on blockchain explorer, resend transaction if necessary

What to Do If Deposit Not Yet Credited?

Fast Crediting Tips:

1. Avoid depositing during bank system busy hours
2. Using online payment achieves fastest crediting speed
3. Carefully verify deposit information to avoid human error
4. Immediately click "I Have Completed Transfer" after transfer
5. Keep transfer proof screenshot for query use

While deposit failures are rare, they occasionally occur for various reasons. Don't worry - your money will absolutely not disappear. TZ Casino has comprehensive mechanisms to protect your fund security.

Common Reasons for Deposit Failure:

1. Amount Mismatch

• Situation: Your transfer amount differs from application amount
• Example: Applied for 5,000 deposit but only transferred 4,900
• Resolution: Contact customer service with transfer proof - customer service will deposit based on actual transfer amount or refund

2. Virtual Account Expired

• Situation: ATM virtual accounts usually have time limits (30-60 minutes)
• Cause: Transfer completed after expiration
• Resolution: Contact customer service with transfer proof - customer service will manually verify and deposit, or refund

3. Account Information Error

• Situation: Transfer to wrong account
• Resolution: Immediately contact customer service with correct transfer proof. Customer service will assist tracking money flow and processing. If transferred to another player's virtual account, will coordinate refund; if transferred to completely wrong account, need to retrieve through bank.

4. Payment Platform Issues

• Situation: Third-party payment platform system abnormality or maintenance
• Manifestation: Error message after payment, or stuck in processing
• Resolution: Usually automatic refund to payment account within 24 hours, or retry deposit

5. Bank System Issues

• Situation: Bank-side system abnormality, network interruption, system maintenance
• Manifestation: Transfer shows successful but TZ Casino didn't receive payment notification
• Resolution: Wait for bank system to return to normal (usually 1-2 hours) - system will automatically supplement order; if over 2 hours, contact customer service for manual processing

6. Reaching Deposit Limit

• Situation: Exceeds single or daily deposit maximum
• Resolution: System automatically rejects and refunds, or contact customer service to apply for increased limit

Processing After Deposit Failure:

Methods to Prevent Deposit Failure:

• Carefully verify transfer amount matches application amount
• Confirm virtual account correct - recommend copy-paste to avoid manual input errors
• Complete transfer within virtual account validity time
• Avoid depositing during bank system maintenance time (usually early morning)
• Ensure stable network connection
• Before using, confirm payment platform balance or bank account balance sufficient

Withdrawal speed is one of players' top concerns and an important indicator for judging casino reliability. TZ Casino prides itself on industry-fastest withdrawal speed, allowing you to withdraw with peace of mind anytime. For complete withdrawal tutorial, please refer to Deposit & Withdrawal Guide.

Withdrawal Processing Flow & Time:

1. Submit Withdrawal Application: Login member center → Withdrawal → Fill amount & bank account → Submit (1 minute)
2. System Automatic Review: Check account status, turnover requirements, identity verification (2-5 minutes)
3. Finance Manual Review: Confirm withdrawal information correct (5-10 minutes)
4. Bank Transfer Processing: Transfer to your account through banking system (5-15 minutes)
5. Crediting Confirmation: You receive funds, withdrawal complete (Total 15-30 minutes)

Withdrawal Speed by Time Period:

• Weekday Daytime (9:00-17:00): Fastest, average 15 minutes
• Weekday Evening (17:00-24:00): Average 20 minutes
• Late Night/Early Morning (00:00-09:00): Average 30 minutes
• Weekends/Holidays: Average 25-30 minutes

Why Is TZ Casino Withdrawal So Fast?

Real Case Sharing:

• Case 1: Member Mr. Zhang won 500K, applied withdrawal at 3pm, received funds at 3:18pm (18 minutes)
• Case 2: Member Ms. Li applied withdrawal of 150K at 2am Sunday, credited at 2:27am (27 minutes)
• Case 3: VIP member Mr. Wang applied withdrawal of 2M, processed in two transactions, both credited within 30 minutes

Industry Comparison:

Platform	Withdrawal Speed	Processing Fee	Rating
TZ Casino	15-30 minutes	$0	⭐⭐⭐⭐⭐
Platform A	1-3 hours	1%	⭐⭐⭐
Platform B	3-24 hours	$50	⭐⭐

Withdrawal rejections usually have clear reasons, and they are all solvable. Understanding these reasons can help you quickly resolve issues and successfully withdraw.

7 Common Reasons for Withdrawal Rejection:

Reason 1: Insufficient Turnover (Most Common)

Reason 2: Incorrect Bank Account Information

• Common Errors: Account number input error, branch code error, name mismatch
• System Verification: We verify if your bank account name matches registration information
• Solution: Go to "Member Center" → "Bank Information Management", correct bank information and reapply for withdrawal

Reason 3: Incomplete Real-Name Verification (KYC)

• Trigger Conditions: Single withdrawal exceeds $30,000, or cumulative withdrawal exceeds $100,000
• Verification Content: Need to upload front and back ID photos
• Solution: Complete KYC verification, usually approved within 15-30 minutes, then can withdraw

Reason 4: Bank Account Not Under Your Name

• Rule: Must use bank account under your own name for withdrawal
• Not Allowed: Using others' accounts, company accounts, virtual bank accounts
• Reason: Anti-money laundering and protecting both parties' rights
• Solution: Change to bank account under your own name

Reason 5: Multiple Withdrawal Applications Simultaneously

• Rule: Only one withdrawal application can be in progress at a time
• Solution: Wait for previous withdrawal to complete before applying for next one

Reason 6: Violation or Arbitrage Behavior

Reason 7: Account Abnormality or Security Concerns

• Abnormal Login: Login from different countries or multiple IPs
• Multiple Password Errors: Account may be at risk of theft
• Solution: Contact customer service for identity verification, remove restrictions after confirming it's your operation

Processing Steps After Withdrawal Failure:

How to Avoid Withdrawal Rejection?

• Complete 1x turnover after deposit before withdrawal
• Carefully check bank account information, ensure accuracy
• Complete KYC verification before large withdrawals
• Only use bank account under your own name
• Follow platform rules, no arbitrage or violations
• Protect account security, avoid abnormal logins

TZ Casino's fee policy is very transparent. We promise zero processing fees, so you get exactly what you win.

Industry Comparison:

Fee Item	TZ Casino	Typical Casino
Withdrawal Processing Fee	$0	$50-100 or 1-2%
Small Withdrawal Fee	$0	$20-50
Interbank Transfer Fee	$0 (We absorb it)	Player bears cost
Turnover Not Met Fee	None (Just complete turnover)	Deduct 10-20%

Real Case Examples:

Common Hidden Fee Traps (TZ Casino Has None):

Why Can TZ Casino Achieve Zero Processing Fees?

• Economy of Scale: Large transaction volume allows us to negotiate better rates with banks
• Operating Cost Absorption: We choose to absorb transfer fees ourselves to enhance player experience
• Long-term Business Philosophy: We value player loyalty and are willing to sacrifice short-term profits
• Transparent Operations: Our profits come from the games themselves, not from processing fees

The Only "Cost" Related to Withdrawal:

• Turnover Requirement: Need to complete 1x turnover before withdrawal (this is a regulatory requirement, not a fee)
• Time Cost: 15-30 minute processing time (fastest in the industry)

TZ Casino provides the industry's highest withdrawal limits and guarantees that large withdrawals can be credited quickly, making your fund management more flexible.

VIP Level Withdrawal Limit Comparison:

Member Level	Single Limit	Daily Limit	Processing Speed
Regular Member	$500K	$2M	15-30 minutes
VIP1-VIP3	$1M	$5M	10-20 minutes
VIP4-VIP6	$3M	Unlimited	5-15 minutes
VIP7+	$5M	Unlimited	5-10 minutes

Large Withdrawal Processing Methods:

Method 1: Batch Processing (Regular Members)

• Applicable Situation: Withdrawal amount exceeds single limit
• Operation Method: Split into multiple applications, e.g., to withdraw $1.5M, split into 3 × $500K
• Processing Time: Each maintains 15-30 minutes, all completed within 1-2 hours

Method 2: Exclusive VIP Channel (VIP Members)

• Applicable Situation: VIP member large withdrawals
• Advantages: High single limit, fast processing speed, dedicated service
• Example: VIP7 member won $10M, can withdraw $5M per transaction, split into 2, each credited in 5-10 minutes

Method 3: Scheduled Large Withdrawal (Ultra-High Amount)

Real Large Withdrawal Cases:

• Case 1: VIP5 member won $8M, split into 3 withdrawals ($3M+$3M+$2M), each took about 10 minutes, total 35 minutes all credited
• Case 2: Regular member won $2M, split into 4 × $500K withdrawals, all credited within 2 hours
• Case 3: VIP8 member won $30M, scheduled in advance, split into 6 × $5M, all completed within 1 day

Why Set Withdrawal Limits?

• Risk Management: Prevent losses from large withdrawals if account is stolen
• Fund Allocation: Ensure sufficient cash flow to meet all players' needs
• Regulatory Compliance: Comply with anti-money laundering supervision requirements
• Player Protection: Large withdrawals require stricter review to ensure it's the account owner's operation

How to Increase Withdrawal Limit?

1. Upgrade VIP: Most direct and effective method, higher VIP level = higher limit
2. Complete Verification: After completing KYC verification, system moderately increases limit
3. Build Credit: Long-term stable gaming record, system automatically raises limit
4. Contact Customer Service: If special needs, can contact customer service to apply for temporary limit increase

Turnover multiplier is a basic casino rule and an international anti-money laundering requirement. Understanding turnover calculation can help you complete requirements more efficiently and withdraw smoothly.

Turnover Calculation Formula:

Turnover Contribution by Different Games:

Not all game wagers count 100% toward turnover. Different games have different turnover contribution ratios:

Game Type	Turnover Contribution	Description
Slot/Electronic Games	100%	Wager $1,000 counts as $1,000 turnover
Live Baccarat	100%	Wager $1,000 counts as $1,000 turnover
Sports Betting	100%	Wager $1,000 counts as $1,000 turnover
Lottery Games	100%	Wager $1,000 counts as $1,000 turnover
Card Games	100%	Wager $1,000 counts as $1,000 turnover
Hedge Betting	0%	E.g., betting both banker and player in baccarat simultaneously

TZ Casino's Advantage: All our main games count 100% toward turnover, unlike some platforms where live games only count 50% or less. This makes it easier for you to complete turnover requirements.

How to Check Current Turnover Progress?

1. Log in to TZ Casino Member Center
2. Click "Turnover Inquiry" or "Betting Records"
3. System will display:
   • Total required turnover
   • Completed turnover
   • Remaining turnover
   • Completion percentage

Tips for Quickly Completing Turnover:

Can I Withdraw Without Completing Turnover?

Why Do Turnover Requirements Exist?

• Anti-Money Laundering: International anti-money laundering regulations requirement, prevents casinos from being used for money laundering
• Prevent Arbitrage: Avoids players only claiming bonuses without playing then withdrawing
• Sustain Operations: Ensures platform can operate sustainably and serve players long-term
• Fairness: All players follow same rules, ensuring fair competition

TZ Casino offers over 2000 premium games covering all major entertainment categories to satisfy different player preferences:

1. Live Baccarat (Most Popular)

2. Slot Machines/Electronic Games (Largest Selection)

• Game Count: Over 1500 slot machine games
• Top Providers: Pragmatic Play, PG Soft, NetEnt, Microgaming
• Classic Titles: Gates of Olympus, Sweet Bonanza, Fortune Tiger
• Features: High RTP, burst mechanisms, free spins, progressive jackpot pools
• Minimum Bet: From $1

3. Sports Betting (Most Complete Events)

• Supported Sports: Football, basketball, baseball, tennis, e-sports and 30+ sports types
• Event Coverage: Global major leagues (Premier League, NBA, MLB, CPBL, etc.)
• Bet Types: Single, parlay, correct score, over/under, handicap, half-time/full-time, etc.
• Features: Live streaming, real-time odds, in-play betting
• Minimum Bet: From $100

4. Online Lottery

• Game Types: Mark Six, Beijing Racing PK10, SSC, Lucky Airship
• Draw Frequency: Every 5-10 minutes, draws all day long
• Play Methods: Two-sided, three-star, four-star, position betting and more
• Minimum Bet: From $10

5. Card Games

• Game Types: Texas Hold'em, Blackjack, Mahjong, Fight Landlord, Bull Bull, etc.
• Modes: Computer-based or live player vs player
• Features: Competitive leaderboards, tournaments

6. E-sports

• Supported Games: LOL, Dota2, CS:GO, Honor of Kings, etc.
• Events: Major global e-sports tournament betting

Game Recommendations (By Player Type):

Player Type	Recommended Games	Reason
Beginners	Slots, Lottery	Simple rules, low entry threshold
Strategy Players	Baccarat, Blackjack	Apply strategies, road reading techniques
Sports Fans	Sports Betting, E-sports	Combine passion with betting
Thrill Seekers	Burst Slots, Progressive Jackpots	High multipliers, big prize opportunities

Game fairness is TZ Casino's core value. We employ internationally certified fairness mechanisms to ensure every player enjoys a fair gaming experience.

RNG (Random Number Generator) Certification:

• GLI-19 Standard: Certified by Gaming Laboratories International
• iTech Labs Certification: Certified by Australian authoritative testing agency
• Operating Principle: Each game result is randomly generated by RNG, unpredictable and unmanipulatable
• Testing Standards: Must pass millions of tests to prove complete randomness. For more information, see Baccarat Strategy Guide.

Live Game Fairness:

Electronic Game Fairness:

• Public RTP: Every game's RTP (Return to Player) is publicly transparent
• Cannot be Tampered: Game programs provided by original manufacturers, platform cannot modify
• Regular Audits: Game providers submit audit reports regularly

Sports Betting Fairness:

• Real-Time Results: Betting results based on official game outcomes
• Transparent Odds: Odds changes displayed in real-time, never modified afterwards
• Third-Party Data: Results data from international authoritative data providers

Player Rights Protection:

• All game records stored for at least 12 months, available for query anytime
• If you question game results, you can request full video record review
• Independent dispute resolution mechanism in place
• Third-party arbitration service available

TZ Casino offers demo mode for some games, allowing beginners to familiarize themselves with game rules before deciding to bet with real money.

How to Use Demo Mode:

1. Go to TZ Casino official website
2. Select "Slot Machines" or "Electronic Games"
3. Click on game icon
4. Choose "Demo Mode" or "Play for Fun"
5. Start playing with virtual coins

Benefits of Demo Mode:

• Familiarize yourself with game rules and interface
• Test different betting strategies
• Find your favorite game types
• Zero-risk gaming experience

TZ Casino provides both iOS and Android platform apps, allowing you to play games anytime, anywhere. For complete download instructions, see APP Download Guide.

Android Phone Download Steps:

1. Go to TZ Casino official website
2. Click "APP Download"
3. Click "Android Download" button
4. Allow "Install apps from unknown sources" (go to Settings → Security to enable)
5. After download completes, click APK file to install
6. Installation complete, ready to use

iPhone Download Steps:

1. Go to TZ Casino official website
2. Click "APP Download"
3. Click "iOS Download"
4. Trust enterprise profile (Settings → General → Profiles & Device Management → Trust)
5. Installation complete, ready to use

TZ Casino fully supports mobile play with two options:

Option 1: Mobile Web Version (Recommended)

• Advantages: No download needed, just open browser to play
• Support: All iOS and Android phones
• Features: Identical to APP
• Best For: Players who don't want to download APP

Option 2: Download APP

• Advantages: Faster speed, smoother experience
• Best For: Frequent players

TZ Casino offers the industry's highest first deposit bonus, with up to $8,888 bonus on your first deposit!

How to Claim:

1. Complete registration and login
2. Go to Promotions page
3. Click "First Deposit Bonus" to apply
4. Complete your first deposit
5. Bonus automatically credited to account

Turnover Requirement:

• Only 1x turnover required (Deposit + Bonus) × 1
• Example: Deposit $10,000 get $2,000, need to complete $12,000 turnover to withdraw
• Industry's lowest turnover requirement

TZ Casino offers unlimited daily cashback - rewards whether you win or lose!

Cashback Rates:

Game Type	Cashback Rate
Live Baccarat	0.8%
Slot Machines	0.5%
Sports Betting	0.6%

Distribution Time: Automatically distributed daily at 12:00 PM for previous day's cashback

Turnover Requirement: Only 1x turnover required

TZ Casino has a 10-tier VIP system - higher levels, better benefits!

Upgrade Conditions: Automatic upgrade based on cumulative valid bets

General Rule: Only one deposit bonus can be used at a time

Stackable Bonuses:

• Daily cashback can stack with other promotions
• VIP benefits can stack with general promotions
• Special holiday events may allow stacking

TZ Casino provides 24/7 year-round customer service, always ready to solve your problems!

Average Response Time:

• Live Chat: Within 30 seconds
• LINE: 1-3 minutes
• Email: 1-6 hours

Service Languages: Traditional Chinese, Simplified Chinese, English