TZ Casino Deposit & Withdrawal Complete Tutorial | 2025 Latest ATM Transfer, Convenience Store Payment, USDT Cryptocurrency Deposit Guide
Welcome to the TZ Entertainment City Deposit & Withdrawal Complete Guide! This step-by-step tutorial shows you how to fund and cash out quickly and safely. TZ Entertainment City supports ATM transfers, convenience-store code payments, credit cards, and USDT cryptocurrency across 10+ deposit methods. The minimum deposit is NTD 100 with funds available in as fast as 3 minutes; withdrawals feature lightning-fast review and zero fees, with single transactions up to NTD 100,000 available 24/7. Whether you’re a new player or a seasoned member, this 2025 updated guide answers all your questions—covering detailed steps, fee comparisons, security protections, and FAQs—so you can enjoy gaming with peace of mind.
In online entertainment, the safety and efficiency of your funds matter most. As one of Taiwan’s most trusted platforms in 2025, TZ Entertainment City not only offers a wide variety of games, but is also known for fast payouts, zero handling fees, and 24/7 instant processing. This tutorial walks you through the entire deposit and withdrawal flow—from bank transfers and convenience-store code payments to credit card deposits and the latest USDT cryptocurrency deposits—explaining the steps and key notes for each method.
Our payment system uses bank‑grade SSL encryption to ensure every transaction meets the highest security standard. We maintain direct partnerships with major Taiwanese banks to deliver 5‑minute crediting for deposits, so your play is never interrupted. Whether you’re making your first online deposit or looking for the most convenient payment options, this tutorial provides practical, complete instructions to manage every step of your deposits and withdrawals with confidence. If you haven’t signed up yet, start with the TZ Entertainment City Registration Tutorial.
Four key advantages of TZ Entertainment City payments:
1. Multiple payment channels — 10+ deposit options including ATM transfer, convenience store codes, credit cards, and crypto
2. Instant crediting — deposits credited immediately; withdrawals reviewed and paid within 5 minutes
3. Zero fees — no handling fees for any method, saving you money on every transaction
4. 24/7 service — always-on automation plus a professional customer support team
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Comprehensive Overview of Deposit Methods
TZ Entertainment City understands that every member has different payment preferences, so we’ve integrated the most comprehensive set of channels to let you choose the deposit method that fits you best. Whether you prefer traditional bank transfers, convenient store payments, or privacy‑focused, fast cryptocurrency transactions, we provide secure and reliable service. Below is a detailed introduction to each deposit method, including features, ideal scenarios, and step‑by‑step operations—helping you find the most suitable way to fund your account.
Overview of Supported Deposit Methods
We offer more than 10 different deposit channels. Each method has undergone strict security testing and system integration to ensure a smooth and safe transaction process. Here are the most popular deposit methods among our members:
Bank Transfer Methods
- ATM transfer (physical machine) – Ideal for players who prefer using physical ATMs. Use any bank’s debit card to make interbank transfers, available 24/7.
- Online banking transfer – Transfer directly through your bank’s online system. Complete deposits at home without the need to go out.
- Mobile banking app – Use your bank’s mobile app to transfer anytime, anywhere. A favorite among younger players.
Convenience Store Payments
- Code payment at convenience stores – The system generates a unique payment code. Pay at 7‑ELEVEN, FamilyMart, Hi‑Life, or OK. Suitable for players without a bank account.
- Barcode payment at convenience stores – Use the store’s app to scan a barcode and complete the payment. The entire process takes less than a minute.
Credit Card Payments
- VISA/MasterCard – Supports major domestic and international card networks. Enter your card details to pay and earn credit card reward points.
- JCB credit cards – Specifically supports the Japanese card brand to meet the needs of different cardholders.
E‑Payments
- LINE Pay – Link your LINE Pay account to deposit quickly via LINE.
- Jiekou Pay (JKOPay) – Use the JKOPay app to scan a QR code; simple and fast.
- EasyWallet / iPASS Pay – Integrates e‑ticketing functions, ideal for small deposits. Using the TZ Entertainment City App makes depositing even easier.
Cryptocurrency
- USDT (TRC20/ERC20) – Supports Tether deposits, offering higher privacy and global usability.
- Bitcoin (BTC) – BTC deposits are accepted, ideal for players who hold cryptocurrency. For more crypto knowledge, see the Coinbase Learning Center.
How to Choose the Best Deposit Method?
Prioritize speed: Use online banking, mobile banking, or credit cards—these methods typically credit instantly.
Privacy‑focused: USDT crypto deposits are the best choice; transaction records won’t appear in your bank account.
No bank account: Convenience store code payments are ideal—cash only, no bank account required.
Small deposits: E‑payments like LINE Pay or Jiekou Pay are simple and cashless.
Large deposits: Bank transfers are the most stable and reliable, with no single‑transaction limit. For security details, see the TZ Entertainment City Security Review.
Deposit Amount Planning Recommendations
Planning your deposit amounts wisely helps you better manage your gaming budget and take advantage of platform promotions. TZ Entertainment City offers tiered bonuses for different deposit amounts—the higher the deposit, the richer the rewards. Here are our recommended deposit tiers:
| Deposit Amount | Player Type | Bonus Rate | Suggested Use |
|---|---|---|---|
| $500 - $1,000 | New players, small‑stakes entertainment | 3% cashback | Try different games, get familiar with the platform |
| $1,000 - $3,000 | Casual players, regular play | 5% cashback | Set a steady gaming budget, join promotions |
| $3,000 - $10,000 | Experienced players, advanced strategies | 8% cashback | Pursue higher prizes, VIP tier upgrades |
| $10,000 以上 | VIP members, professional players | 10%–15% cashback | Exclusive offers, premium services |
Important Reminders Before Depositing
1) For your first deposit, start with a small test amount. After confirming the process is smooth, proceed with larger deposits.
2) Before depositing, ensure your account status is normal and KYC/identity verification is completed.
3) Pay attention to per‑transaction and daily limits for each payment method, and plan your deposits accordingly.
4) Information entered during deposit must match your registration details to avoid review delays.
5) Save each deposit’s transaction record for future inquiries or customer support.
6) After depositing, you can immediately start playing online slots, live baccarat, or sports betting.
ATM Transfer Deposit — Complete Tutorial
ATM transfer is the most traditional and stable deposit method, trusted by players in Taiwan. It’s highly secure, supported by nearly all banks, and available 24/7. Below we walk you through the complete process for ATM deposits, covering both physical ATM operations and Internet banking transfers.
Steps for Physical ATM Transfers
Log in to the Member Center
Log in with your account and password, then go to the “Deposit” page. You’ll see your current balance and supported deposit methods. From the payment options list, select “ATM Transfer.”
Enter the Deposit Amount
Enter the amount you wish to deposit. The system will automatically check minimum and maximum limits. For ATM transfers, the minimum deposit is TWD 500 and the maximum per transaction is TWD 50,000. Click “Confirm” when ready.
Get Your Unique Virtual Account
The system will instantly generate a unique virtual account bound to your membership. You’ll see the bank code, branch code, full account number, and the exact amount to transfer. Be sure to record or screenshot these details.
Go to an ATM to Make the Transfer
Bring any bank debit card to the nearest ATM. Insert your card and select the “Transfer” function. Enter the recipient bank code, account number, and transfer amount. Make sure the transfer amount exactly matches the amount you entered on the platform—otherwise it may affect crediting speed.
Complete the Transfer and Wait for Crediting
After confirming all details, enter your PIN to complete the transfer. The ATM will print a transaction receipt—keep it safe as proof. In most cases, the system will automatically confirm and credit within 5–10 minutes, updating your account balance immediately.
Internet Banking Transfer Steps
If you prefer not to go out, you can transfer via Internet banking—it’s even more convenient and fast. Here’s the simplified process:
Log in to Your Online Banking
Open your bank’s website or mobile banking app and log in to your account. Interfaces differ slightly by bank, but core functions are similar.
Choose the Transfer Function
Find “Transfer” or “Remittance” in the main menu and select “Transfer to Other Bank Account.” Enter the unique virtual account details provided by TZ Entertainment City.
Fill Out Transfer Details and Submit
Enter the recipient bank code, account number, and amount, then provide your Internet banking password or SMS OTP. Submit after verifying details—the bank will process the transfer immediately.
System Auto‑Credits
After the transfer, you’ll receive a success notification from the bank. Within about 5 minutes, TZ Entertainment City will detect the transfer and automatically credit your account—no manual review needed.
Common ATM Transfer Errors and Solutions
Error 1: Amount Mismatch – If the transferred amount doesn’t match the requested amount, the system may fail to auto‑credit. Contact customer support and provide the transfer receipt for manual assistance.
Error 2: Transferred to an Old Account – Each deposit request generates a new virtual account. Using an expired account will fail. Always use the latest account information.
Error 3: Exceeds Per‑Transaction Limit – Physical ATMs typically cap at TWD 30,000 per transfer. For higher amounts, split into multiple transfers or use Internet banking.
Error 4: Interbank Transfer Delay – Off‑hours interbank transfers may take longer. Prefer same‑bank transfers or choose instant deposit methods.
Pros and Cons of ATM Transfer Deposits
Pros
- Highest security – Processed through banking systems, regulated, and secure.
- Available 24/7 – Physical ATMs operate around the clock.
- No extra platform fees – TZ Entertainment City charges no fees; interbank fees are minimal.
- Supports all banks – Any bank debit card can be used.
- Physical proof – ATMs print receipts for record keeping.
Cons
- Requires going out – You must visit a physical ATM.
- Per‑transaction cap – Physical ATMs typically cap at TWD 30,000 per transfer.
- Processing time – Interbank credits may take 5–10 minutes.
Pro Tips for ATM Deposits
1) Prefer same‑bank transfers to speed up crediting and save interbank fees.
2) Confirm your debit card balance is sufficient before transferring.
3) Keep the ATM transaction receipt for future reconciliation.
4) If crediting hasn’t occurred after 15 minutes, screenshot the transfer details and contact support.
5) Check your bank account regularly to confirm the deducted amount is correct.
超商代碼繳費儲值教學
Convenience store code payment is the most hassle‑free deposit method and does not require a bank account, making it ideal for younger players or anyone without banking access. Taiwan’s convenience stores are extremely dense—usually a 5‑minute walk away—and they operate 24/7, so you can top up anytime. TZ Entertainment City supports code payments at the four major chains (7‑Eleven, FamilyMart, Hi‑Life, OK Mart). Simply bring cash and your payment code to the counter to complete your deposit easily.
Convenience Store Code Payment — Complete Process
Get your payment code
Log in to the TZ Entertainment City member center, go to the Deposit page, and choose “Convenience Store Code Payment.” Enter your desired amount (minimum NT$500, maximum NT$20,000 per code). The system will instantly generate a unique 14‑digit payment code. This code is time‑limited—typically valid for 3 days—so please pay as soon as possible.
Pay at the store
Bring sufficient cash to your nearest 7‑Eleven, FamilyMart, Hi‑Life, or OK Mart. Tell the cashier you want to make a “code payment” and provide your 14‑digit code. The staff will scan or manually enter the code, confirm the amount, take the cash, and print a receipt.
Keep your receipt
After payment, the store will provide a receipt listing your code, amount, time, and other details. This receipt is very important—keep it safe. If there is any issue with posting the funds, customer support can assist using this receipt as proof of payment.
Wait for automatic posting
After you pay, the system typically detects the payment and posts the funds within 10–30 minutes. You can check the status in the member center under “Deposit Records.” If posting takes more than 1 hour, please contact support and provide a photo of your receipt for assistance.
Comparison of Payment Options at the Four Major Convenience Store Chains
| Store | Payment method | Hours | Posting speed |
|---|---|---|---|
| 7-ELEVEN | ibon kiosk / cashier | 24 hours | 10–20 minutes |
| FamilyMart | FamiPort kiosk / cashier | 24 hours | 10–20 minutes |
| Hi‑Life | Life‑ET kiosk / cashier | 24 hours | 15–30 minutes |
| OK Mart | OK‑go kiosk / cashier | 24 hours | 15–30 minutes |
Print a payment slip at the store kiosk
Instead of telling the cashier your code directly, you can use the store’s multi‑function kiosk (e.g., ibon, FamiPort) to print a payment slip first and then pay at the counter. This approach lets you clearly review the payment details and helps avoid mistakes from verbal communication. For example, at 7‑Eleven using ibon:
- Step 1: Tap “Code Input” on the ibon screen
- Step 2: Enter the 14‑digit code provided by TZ Entertainment City
- Step 3: Confirm the amount and related details
- Step 4: The kiosk will print a payment slip
- Step 5: Bring the slip to the cashier and pay
Unique advantages of convenience store payment
No bank account required: Deposit with cash only—lowest barrier to entry
Highly accessible: Taiwan has over 12,000 convenience stores—easy to find anywhere
Open 24/7: Deposit anytime, day or night
Simple operation: No need to understand complex online banking or apps
Better privacy: Cash transactions leave no bank records, protecting personal privacy
Important notes for convenience store payment
Code validity: Payment codes are usually valid for 3 days; expired codes must be regenerated
Amount limits: Each code has a single‑payment cap of NT$20,000; split large deposits into multiple payments
Keep your receipt: Retain the receipt until funds are posted—this is your proof of payment
Payment windows: Although stores operate 24/7, some maintenance windows may temporarily block payments
Single use: Each code can be used only once; it becomes invalid after payment—do not reuse
Credit Card Quick Deposit Guide
Credit card deposits are the fastest and most convenient way to add funds—just enter your card details and the transaction completes within seconds. This is perfect for players who need funds urgently or value efficiency. TZ Entertainment City supports major card schemes including VISA, MasterCard, and JCB, and uses industry‑standard 3D Secure verification to ensure every transaction meets top security standards. In addition, using a credit card can earn your bank’s rewards points or cashback.
Credit card deposit steps
Select credit card payment
After logging into the member center, go to the Deposit page and choose “Credit Card Payment.” The system will display the supported card brands, including VISA, MasterCard, and JCB.
Enter card details
Enter your card number (16 digits), expiry date (MM/YY), CVV security code (3 digits on the back), and cardholder name. Make sure all information exactly matches your card—any discrepancy may cause the transaction to fail.
Enter the deposit amount
Enter the amount you want to deposit. The minimum for credit card payments is NT$500, and the maximum per transaction is NT$100,000. Some banks may impose limits on online transactions—if your payment fails, contact your issuing bank to verify your settings.
Complete 3D verification
To protect your transaction, the system will redirect to your issuing bank for 3D Secure verification (e.g., VISA “Verified by VISA,” MasterCard “SecureCode”). You will be asked to enter an SMS one‑time passcode or your preset 3D password. Upon successful verification, the charge is completed immediately.
Instant posting confirmation
Once the credit card transaction succeeds, funds are added to your account within about 5 seconds—no waiting required. You will receive an SMS or email notification, and the balance in your member center updates immediately.
Supported card types
VISA
VISA is the world’s largest card scheme. TZ Entertainment City fully supports transactions with all VISA card tiers (e.g., Gold, Platinum, Infinite). Depositing with VISA may earn your bank’s rewards points or cashback; some banks also offer extra perks for overseas transactions.
MasterCard
MasterCard is another major international card scheme, with issuance in Taiwan second only to VISA. TZ Entertainment City supports all MasterCard tiers, and the payment flow is identical to VISA. Depositing with MasterCard also earns bank rewards, and some cards offer 0% installment plans.
JCB
JCB is a Japanese card brand with a significant user base in Taiwan. TZ Entertainment City integrates JCB payment channels to support JCB cardholders. JCB cards often have extra perks in Japan or select merchants—please check your card benefits.
Pros and cons of credit card deposits
Pros
- Fastest: Funds post instantly after a successful transaction—no waiting
- Simple: Just enter card details—no need to go out or use other devices
- Higher limits: Up to NT$100,000 per transaction—ideal for larger deposits
- Earn rewards: Get card points or cashback from your bank
- Installments: Some banks offer 0% interest installment plans
- Available 24/7: Deposit anytime, anywhere
Cons
- Requires a card: You must have a valid credit card
- Limited by credit: Constrained by your available credit limit
- Interest may apply: Revolving interest if you don’t pay your balance in full
- Extra verification step: 3D Secure adds an additional step to checkout
Tips for credit card deposits
1. For your first try, test with a small amount to confirm your card works
2. Ensure you have sufficient available credit to avoid failures
3. Check whether your card offers overseas transaction rewards or bonus points
4. Review your card statement regularly to confirm the charged amounts
5. If a transaction fails, wait 5 minutes before retrying to avoid duplicate charges
6. Keep your card details secure—never share them with others
Credit card security reminders
Encrypted protection: TZ Entertainment City uses SSL 256‑bit encryption—your card data is secure
No card storage: We do not store full card numbers; you must enter them each time
3D Secure required: All transactions require bank 3D verification; even leaked card numbers cannot be charged without it
Abnormal activity monitoring: The system automatically detects suspicious patterns and notifies you promptly
Customer support: If you notice any suspicious activity, contact support immediately to freeze your account
USDT Cryptocurrency Deposit Guide
As cryptocurrencies become more popular, more players are choosing USDT (Tether) for deposits. USDT is a USD‑pegged stablecoin with relatively stable value, unlike highly volatile coins such as Bitcoin. The biggest advantages of depositing with USDT are strong privacy, cross‑border convenience, and freedom from banking controls—ideal for players who value privacy or need international transfers. TZ Entertainment City supports both TRC20 and ERC20 USDT protocols, allowing you to choose the blockchain network that suits you best.
What is USDT, and why choose it?
USDT (Tether) is the largest and most widely used stablecoin today, issued by Tether. Each USDT is backed by equivalent USD reserves. Compared with more volatile crypto like Bitcoin or Ethereum, USDT’s price stays around 1 USD, so you don’t need to worry about major value swings after depositing.
Five key advantages of USDT deposits
- High privacy: Blockchain transactions don’t reveal your real identity
- Fast posting: TRC20 transfers typically confirm within 5 minutes—faster than traditional banks
- Low fees: TRC20 fees are about 1–2 USDT—far lower than bank wire fees
- No geographic limits: Deposit from anywhere in the world
- Stable value: Pegged 1:1 to USD, less worry about price volatility
TRC20 vs ERC20: which should you choose?
USDT can be issued on different blockchain networks, most commonly the TRC20 (TRON) and ERC20 (Ethereum) protocols. Choose based on your needs:
| Protocol | Blockchain | Fees | Confirmation speed | Recommended scenarios |
|---|---|---|---|---|
| TRC20 | TRON | 1–2 USDT | 3–5 minutes | General deposits; low fees |
| ERC20 | Ethereum | 5–20 USDT | 10–15 minutes | Large transfers; need Ethereum ecosystem |
Recommendation: For most players, we recommend TRC20 because fees are lower and confirmations are faster, while TZ Entertainment City posts funds at the same speed. Unless your wallet only supports ERC20, TRC20 is the more economical choice.
USDT deposit — full step‑by‑step
Prepare a USDT wallet
You’ll need a digital wallet that supports USDT and has sufficient balance. Popular wallets include Trust Wallet, imToken, MetaMask, and exchanges like Binance. Make sure you have purchased or swapped enough USDT.
Get TZ Entertainment City’s receiving address
Log in to the member center, go to the Deposit page, and choose “USDT Deposit.” The system will ask whether you’re using TRC20 or ERC20—select the option that matches your wallet. It will then show a unique USDT receiving address (an alphanumeric string) and a QR code.
Enter the deposit amount
Enter the amount of USDT you want to deposit. The minimum deposit is 50 USDT, and there’s no upper limit. The system automatically converts to TWD at the live exchange rate so you can see your actual game points.
Send USDT from your wallet
Open your USDT wallet and use the “Transfer” or “Send” feature. Paste the receiving address provided by TZ Entertainment City (or scan the QR code), enter the transfer amount, and confirm the correct protocol (TRC20 or ERC20). Important: Choosing the wrong protocol can result in permanent loss of funds! After verifying all details, enter your wallet password to send.
Wait for blockchain confirmation
USDT transfers must be confirmed on the blockchain. TRC20 typically requires 1 block (about 3–5 minutes); ERC20 requires around 12 blocks (10–15 minutes). You can view the transaction in your wallet or track it using a blockchain explorer.
System automatic posting
Once blockchain confirmation is complete, the TZ Entertainment City system automatically detects your transfer and posts the equivalent TWD amount to your member account within about 5 minutes. You’ll receive a posting notification and can start using the funds immediately.
Important notes for USDT deposits
Protocol must be correct: TRC20 and ERC20 are completely different networks; choosing wrong can permanently lose funds
Double‑check the address: Blockchain transactions are irreversible; if you send to the wrong address, funds cannot be returned
Keep the transaction hash: Each transaction has a unique TxID—save it for support inquiries
Exchange rate fluctuates: The USDT→TWD rate varies with the market; final posting uses the rate at transaction time
Fees paid by sender: You pay the blockchain transfer fee; TZ Entertainment City does not charge extra
How to obtain USDT?
If you’re new to crypto, you might wonder how to get USDT. Here are common ways:
Method 1: Buy on a cryptocurrency exchange
After registering and completing KYC, you can purchase USDT with TWD on Taiwanese exchanges such as MAX, ACE, BitoPro, or on international exchanges like Binance and OKX. After purchase, withdraw USDT to your personal wallet.
Method 2: Over‑the‑counter (OTC)
Swap USDT via trusted friends or legitimate OTC merchants using cash or bank transfer. This is often faster, but be sure to choose reputable sellers and beware of scams.
Method 3: Swap from other cryptocurrencies
If you already hold Bitcoin, Ethereum, or other crypto, you can swap them for USDT on exchanges or decentralized platforms like Uniswap.
Tips for USDT deposits
1. For first‑time use, send a small amount to test, then proceed with larger transfers
2. Choose TRC20 to save fees—unless your wallet doesn’t support it
3. During network congestion, confirmations may take longer—please be patient
4. Keep your wallet seed phrase and private key safe—they’re the only way to recover assets
5. If funds aren’t posted after 30 minutes, provide the TxID to customer support for assistance
6. Watch live USDT exchange rates—deposit at favorable times to receive more points
Fast Withdrawal Process — Detailed Guide
Withdrawals are what players care about the most—after all, smoothly receiving your hard‑earned winnings directly impacts trust in the platform. TZ Entertainment City is known for its 5‑minute fast payouts. We commit to reviewing your withdrawal request and disbursing funds to your designated bank account within 5 minutes. The entire process is highly automated, and in most cases requires no manual intervention, ensuring your funds arrive as quickly as possible. Below is a complete explanation of the withdrawal flow, prerequisites, and important notes.
Prerequisites before withdrawing
To ensure your withdrawal proceeds smoothly, please complete the following settings first:
1. Complete real‑name verification (KYC)
In line with anti‑money‑laundering regulations, all online gaming platforms must verify member identities. Please upload photos of your ID card or passport, and a selfie holding the ID. This step is usually completed before your first withdrawal after registration, and review takes about 1–3 hours. Once verified, your account will be marked “Verified,” and future withdrawals will be even faster.
2. Link your bank account
Withdrawn funds will be transferred directly to your designated bank account, so you must first link your bank details in the Member Center. The bank account holder name must exactly match the real name you provided during registration, or the review will fail. TZ Entertainment City supports all major Taiwanese banks, including Cathay, CTBC, Taishin, E.SUN, First Bank, and more.
3. Meet wagering/turnover requirements
To prevent arbitrage, bonus funds typically require reaching a certain wagering turnover before withdrawal. For example, a first‑deposit bonus may require 3× or 5× turnover. You can view your progress in the Member Center. For your own deposits, a 1× turnover is usually sufficient.
Step‑by‑step withdrawal instructions
Log into the Member Center
Use your account and password to log into the TZ Entertainment City Member Center, and find the “Withdrawal” or “Cashout” option in the main menu. The system will show your currently withdrawable balance (excluding bonus funds that haven’t met wagering requirements).
Choose the withdrawal account
Select the bank account you previously linked as the recipient. If you have multiple linked accounts, you can choose any of them. The system will display the bank name, branch, and last four digits of the account for confirmation.
Enter the withdrawal amount
Enter the amount you wish to withdraw. The minimum per request is $1,000; the maximum per request is $500,000; and the daily cumulative maximum is $2,000,000. Make sure your requested amount does not exceed your available balance.
Confirm withdrawal details
The system will show a summary including requested amount, fees (if any), actual credited amount, receiving bank, and more. Carefully verify all details and click “Confirm Withdrawal.”
Enter the security verification code
To protect your account, the system sends a one‑time verification code to your registered mobile number. Enter it within 3 minutes to complete identity confirmation. This effectively prevents unauthorized withdrawals.
System automatic review
After submission, the system immediately performs an automated review, checking whether your account status is normal, wagering requirements are met, and bank information is correct. In most cases, the review is completed within 30 seconds.
Funds credited to your bank account
Once approved, the system immediately transfers funds to your bank. In general, funds arrive within 5 minutes. You’ll receive SMS or email notifications, and can also check “Transaction Records” in the Member Center for status updates.
Withdrawal credit time explained
TZ Entertainment City aims for funds to arrive within 5 minutes, but actual timing may be affected by several factors:
| Time window | Credit speed | Notes |
|---|---|---|
| Weekdays 09:00–17:00 | 3–5 minutes | Banking business hours—fastest crediting |
| Weekdays 17:00–09:00 | 5–10 minutes | Non‑business hours—may be slightly slower |
| Weekends/Holidays | 5–15 minutes | Bank systems process more slowly |
| National holidays | May be delayed to next business day | Banks closed—system processing paused |
If you submit during business hours, funds usually arrive within 5 minutes. If not credited after 15 minutes, please check:
- Confirm your bank account number is entered correctly
- Check for SMS notifications indicating review failure
- View “Transaction Records” in the Member Center for status
- Contact 24/7 Online Customer Support for assistance
Tips for faster withdrawals
Complete verification early: Don’t wait until you need to withdraw—finishing KYC in advance saves a lot of time
Submit during business hours: Requests during bank business hours arrive fastest
Avoid peak periods: Weekend nights or after major events may see queues due to high volume
Prefer single large withdrawals: Instead of multiple small ones, one larger request saves time
Keep details accurate: Regularly confirm your bank account information is correct and active
Possible reasons withdrawals fail
KYC not completed: The most common reason—please complete identity verification first
Incorrect bank details: Wrong account number or mismatched account name lead to failure
Turnover not met: Bonus amounts must reach the required wagering turnover to withdraw
Account temporarily frozen: If the system detects anomalies, withdrawal may be temporarily frozen
Exceeded daily limit: Amounts over $2,000,000 per day require splitting or contacting support
Bank account issues: If the receiving account is frozen or inactive, funds cannot be credited
How to handle a failed withdrawal
If your withdrawal request is declined by the system, don’t worry—follow these steps:
- Check the failure reason: Log into the Member Center → “Withdrawal Records” to see the system’s reason
- Resolve the issue: Take action based on the reason, such as providing documents or correcting bank info
- Resubmit: Once resolved, you can immediately submit the request again
- Contact support: If you’re unsure of the reason or can’t resolve it yourself, contact 24/7 customer support
After a withdrawal fails, the amount automatically returns to your member account—you won’t lose any funds.
Complete Guide to Fees and Withdrawal Limits
Understanding the fees and limit rules for each payment method helps you plan your bankroll management better. TZ Entertainment City’s core advantage is zero platform fees—for the vast majority of deposit and withdrawal methods, we do not charge any additional fees, so every dollar can be fully used for entertainment. Below is a detailed list of fee standards and limit rules across methods so you can choose the most cost‑effective option.
Deposit fee overview
| Deposit method | Platform fee | Third‑party cost | Total cost |
|---|---|---|---|
| ATM transfer | NT$0 | NT$10–15 (interbank fee) | NT$10–15 |
| Online banking | NT$0 | NT$10–15 (interbank fee) | NT$10–15 |
| Convenience store payment | NT$0 | NT$0 | NT$0 |
| Credit card | NT$0 | NT$0 | NT$0 |
| USDT (TRC20) | NT$0 | 1–2 USDT (network fee) | ~NT$30–60 |
| USDT (ERC20) | NT$0 | 5–20 USDT (network fee) | ~NT$150–600 |
Important: TZ Entertainment City does not charge deposit fees itself, but bank interbank transfer fees or blockchain network fees are borne by users. These fees go to banks or blockchain miners, not the platform. For more fee‑related questions, see the FAQ.
Withdrawal fee policy
TZ Entertainment City does not charge withdrawal fees for any method—this is our commitment to members. Whether you withdraw $1,000 or $500,000, the platform will not deduct any fees; you receive exactly the amount you request.
Advantages of a zero‑fee policy
Compared to many platforms that charge 3%–5% withdrawal fees, TZ Entertainment City’s zero‑fee policy lets you keep 100% of your winnings. For example, when withdrawing $50,000, other platforms might deduct $1,500–2,500 in fees, while at TZ you receive the full $50,000. Over time, this saves a significant amount of money.
Deposit & withdrawal limits
To meet the needs of different players, TZ Entertainment City sets reasonable limit rules. Details for each payment method are as follows:
Deposit limits
| Payment method | Minimum per request | Maximum per request | Daily maximum |
|---|---|---|---|
| ATM transfer | $500 | $50,000 | No limit |
| Convenience store payment | $500 | $20,000 | $100,000 |
| Credit card | $500 | $100,000 | $300,000 |
| USDT | 50 USDT | No limit | No limit |
Withdrawal limits
| Membership level | Minimum per request | Maximum per request | Daily maximum | Monthly maximum |
|---|---|---|---|---|
| Regular member | $1,000 | $500,000 | $2,000,000 | No limit |
| VIP member | $1,000 | $1,000,000 | $5,000,000 | No limit |
| Supreme VIP | $1,000 | No limit | No limit | No limit |
How to raise limits: If you have larger gaming needs, you can obtain higher withdrawal limits by upgrading your VIP level. VIP level is automatically upgraded based on cumulative bets—no application needed. Supreme VIP members enjoy dedicated services with no limits.
How to make the most of your limits
1. If a single request exceeds the limit, split it into multiple withdrawals
2. VIP members enjoy higher limits—play actively to level up for more convenience
3. For large withdrawals, contact support in advance to arrange dedicated service
4. Withdraw regularly to keep funds flowing—avoid risk from large accumulations
5. Understand limit differences across methods and choose the most suitable option
Limit adjustments in special cases
In certain special situations, you may request temporary increases to your limits:
Large prize wins
If you win a jackpot or accumulate large winnings and need to withdraw more than the daily limit at once, contact customer support to request the “large payout” service. Support will review your winning record and account status, assist you in completing the withdrawal quickly, and ensure funds arrive safely.
Emergency withdrawals
If you urgently need to withdraw funds but face limit restrictions or non‑business hours, VIP members may request “emergency withdrawal” service. Your dedicated support will prioritize the request, with payouts as fast as 30 minutes.
Batch withdrawals
For professional players who need to withdraw regularly, you can request “batch withdrawal” service—set automatic withdrawals at specific times or when reaching a specific amount, without manual steps each time.
Comprehensive Guide to Payment Security Protection
Fund security is the most important consideration when choosing an online gaming platform. TZ Entertainment City fully understands the importance of safeguarding player funds, and has therefore established an industry‑leading multi‑layered security defense system covering encryption technology, real‑name (KYC) verification, risk control, and bank custody—protecting every transaction end‑to‑end. We adopt international, banking‑grade security standards to ensure your funds remain secure and your personal privacy is fully protected. Below is a detailed overview of our security measures.
Technical Security Measures
1. SSL 256‑bit Encryption
The entire TZ Entertainment City website uses SSL 256‑bit encrypted transmission, the highest level of web security encryption currently in use by major banks and financial institutions. All data transmitted on our site—including account passwords, bank information, and transaction records—is encrypted and unreadable even if intercepted. The “lock” icon in your browser’s address bar indicates a secure connection.
2. Firewalls and Intrusion Detection (IDS)
We deploy multi‑layer firewalls and real‑time intrusion detection (IDS) to monitor all incoming and outgoing traffic 24/7, automatically identifying and blocking malicious attacks such as DDoS and SQL injection. The system logs all anomalies and immediately alerts our security team to ensure uninterrupted platform stability.
3. Encrypted Database Storage
All member data and transaction records are stored in encrypted databases using the AES‑256 algorithm. Even if unauthorized access occurs, the encrypted contents remain unreadable. We also enforce strict access controls—only authorized administrators can view data under specific conditions.
4. Two‑Factor Authentication (2FA)
To further strengthen account security, TZ Entertainment City offers two‑factor authentication. Once enabled, you’ll enter a one‑time code sent to your phone in addition to your password when logging in or performing important actions (e.g., withdrawals, password changes). This effectively prevents account theft—without your phone, login is impossible even if your password is compromised.
Real‑Name System & Identity Verification
Complete KYC Verification
In accordance with international AML regulations and Taiwan’s legal requirements, TZ Entertainment City enforces a strict real‑name (KYC) verification process for all members. Before your first withdrawal, please provide:
- Identity document: Front and back of ID card or passport photo, clearly legible
- Selfie with ID: A selfie holding your ID for face matching
- Proof of address: Utility bill or bank statement from the last 3 months (required for high‑tier members)
- Bank account proof: Passbook cover or Internet banking screenshot confirming the account is owned by you
All verification materials are manually reviewed by a professional team to ensure every member is a real individual. This system protects platform security and your rights, preventing account impersonation or fund fraud.
Why KYC matters
Prevent money laundering: Ensures the platform isn’t used for illegal fund flows
Protect players: If an account is compromised, identity data helps recovery
Legal compliance: Meets regulatory requirements so the platform can operate long‑term
Build trust: Real‑name verification makes transactions more transparent and reliable
Faster withdrawals: Once verified, withdrawals need no repeated checks, saving time
Intelligent Risk Control System
Abnormal Transaction Monitoring
TZ Entertainment City deploys an AI‑powered risk control system that analyzes each transaction in real time to identify anomalies. This artificial intelligence helps keep player funds safe. Examples include:
- Large volumes of deposits or withdrawals in a short time
- Multiple accounts operated from the same IP address
- Logins from foreign countries or unusual locations
- Behavior that significantly deviates from normal patterns
- Betting activity suggesting arbitrage or churning
When the system detects anomalies, it automatically pauses the transaction and notifies both the member and the support team. This effectively prevents account abuse or fraud, keeping your funds safe.
Tiered Risk Management
Based on historical behavior, wager sizes, and VIP level, the system automatically assigns a risk rating to each account. Low‑risk accounts enjoy faster withdrawal reviews, while high‑risk accounts undergo stricter manual checks. This ensures that 99% of normal players receive rapid service, while the remaining 0.1% of malicious behavior is effectively blocked.
Fund Custody & Segregation
Third‑party Bank Custody
All member funds at TZ Entertainment City are held in dedicated accounts at internationally recognized banks, completely segregated from company operating funds. This means your money remains unaffected even if the platform encounters business difficulties, and you can withdraw at any time. The custodian bank regularly issues proof of funds to confirm sufficient reserves to cover all member balances.
Daily Reconciliation Mechanism
Our finance team performs three full reconciliations per day to ensure that system balances match the actual bank balances. Any discrepancies are investigated immediately to guarantee absolute accuracy. You can always view detailed transaction records in the Member Center—every deposit and withdrawal is fully logged.
Personal Privacy Protection
Strict Data Privacy Policy
TZ Entertainment City pledges never to sell, rent, or disclose any member’s personal data. We comply with GDPR and Taiwan’s Personal Data Protection Act, and all employees sign confidentiality agreements. Sensitive information—such as your name, contact details, and bank account—will be used only for identity verification and transaction processing, and will not be shared with third parties.
Anonymous Gaming Options
In game lobbies, your account appears as a nickname or ID—other players cannot see your real name or personal information. You may also disable public display of gaming history to fully protect your privacy.
Best Practices for Account Security
Set strong passwords: At least 8 characters including upper/lower case letters, numbers, and symbols
Change passwords regularly: Every 3 months is recommended
Enable 2FA: The most effective way to protect your account
Do not share accounts: Never disclose your account or password to anyone
Beware of phishing: Only log in via the official site; avoid unknown links
Use secure networks: Avoid logging in or transacting over public Wi‑Fi
Protect your phone: Use a screen lock to prevent others from reading verification codes
Watch for alerts: If you receive an unusual login notification, change your password and contact support immediately
Dispute Resolution & Fund Protection
Transaction Exception Handling
If you encounter any transaction anomalies—such as mismatched balances, duplicate charges, or withdrawals not credited—please contact customer support immediately. We commit to completing an investigation within 24 hours and will take appropriate action based on the findings:
- Review transaction logs: Check system logs and bank records to confirm actual status
- Temporarily freeze accounts: If necessary, freeze affected accounts to prevent further loss
- Trace fund flows: Work with banks or payment providers to trace funds
- Compensation: If a platform error is confirmed, immediately refund and compensate
- Issue report: Provide you with a complete investigation report and resolution
Fund Security Insurance
TZ Entertainment City provides high‑value insurance coverage for all member funds. In the event of a hacking incident causing financial loss, the insurer will fully compensate. This is our ultimate commitment to your fund security—play with complete peace of mind.
TZ Entertainment City Security Certifications
✓ Philippine PAGCOR gaming license
✓ GLI (Gaming Laboratories International) fairness certification
✓ iTech Labs technical security certification
✓ ISO 27001 Information Security Management
✓ PCI DSS payment card industry data security standard
✓ eCOGRA online gaming fairness certification
For more details, see the TZ Entertainment City Security Review
Deposit & Withdrawal FAQs
Below are answers to the most frequently asked questions about deposits and withdrawals. If you don’t see your question here, feel free to contact our 24/7 customer support.
Q1: How long does it take for deposits to be credited?
A: Credit times vary by method:
- ATM/Online Banking: 3–10 minutes; the system auto‑detects bank credit and adds points immediately
- Convenience Store Payment: Credited right after payment, typically within 5 minutes
- Credit Card: Instant—points are credited within 30 seconds after a successful charge
- USDT: Credited upon blockchain confirmation; TRC20 ~3 minutes, ERC20 ~5–10 minutes
If your deposit exceeds the expected time, check for SMS notifications or contact customer support.
Q2: Why was my withdrawal request rejected?
A: Common reasons include:
- KYC not completed: First withdrawals require identity verification
- Wagering requirement not met: Bonuses require meeting stipulated turnover before withdrawal
- Incorrect bank details: Wrong account number or mismatched account name
- Exceeded limits: Amount exceeds single or daily limits for your account level
- Account anomalies: Suspicious activity detected, requiring further review
In the Member Center, check “Withdrawal Records” for the specific reason; fix the issue and resubmit.
Q3: Can I use someone else’s bank account to deposit or withdraw?
A: No. Under anti‑money‑laundering regulations, all deposits and withdrawals must use accounts owned by the member. Using another person’s account may result in:
- Deposit not being credited
- Withdrawal request rejected
- Account temporarily frozen for investigation
- Permanent suspension in severe cases
This rule protects the fund security of all members—please comply.
Q4: What is the wagering/turnover requirement, and how is it calculated?
A: Turnover refers to your total valid bets. To prevent arbitrage, bonuses require reaching a set turnover before withdrawal. Calculation examples:
- Your own deposit: Typically 1× turnover. Deposit $10,000 → place total bets of $10,000 → eligible to withdraw
- Trial/bonus funds: Often 3–5× turnover. Claim $1,000 bonus → need $3,000–$5,000 in total bets
- Rebates/commissions: Usually 1–3× turnover
Check “Turnover Progress” in the Member Center to see your current betting total and target. Different games contribute differently—Live Baccarat and Sports Betting are typically 100%, while Slots may be 50%–80%. See more at TZ Entertainment City Game Guides.
Q5: Are there any withdrawal fees?
A: TZ Entertainment City does not charge withdrawal fees. Whatever amount you request—e.g., $50,000—you receive the full $50,000. We want you to keep every dollar of your winnings.
Q6: Can I use multiple deposit methods at the same time?
A: Yes. Choose the most convenient method depending on the situation, for example:
- Use ATM transfer on weekdays
- Pay at convenience stores on weekends
- Use credit card for urgent deposits
- Use USDT for large amounts
The system doesn’t limit you to one payment method; you can switch freely. All deposits accumulate in the same member account.
Q7: Why might my withdrawal arrive slower than expected?
A: Although TZ Entertainment City aims for 5‑minute quick payouts, delays can occur:
- Non‑business hours: Bank systems process more slowly on weekends or nights
- First withdrawal: Additional security verification may be required
- Large withdrawals: Amounts over $100,000 may need manual review
- Account anomalies: System‑detected unusual activity needs checking
- Peak times: Weekend evenings see heavy withdrawal traffic
If funds haven’t arrived after 15 minutes, contact customer support—we’ll investigate and expedite.
Q8: I forgot to enter the deposit transaction number—what should I do?
A: If you used ATM transfer and forgot to enter the transaction number in the Member Center, don’t worry:
- Keep the ATM transfer receipt or a screenshot of your Internet banking
- Contact Customer Support immediately and provide the transfer time, amount, and last 5 digits of the account
- Support will assist in checking and manually crediting your points
- Processing usually completes within 10–15 minutes
To avoid this, first obtain the deposit account and transaction number in the Member Center before transferring.
Q9: Can I withdraw my entire balance at once?
A: Yes, but note:
- Single‑transaction limit: Regular members can withdraw up to $500,000 per request; higher balances require multiple withdrawals
- Wagering requirements: Bonus funds that haven’t met turnover cannot be withdrawn
- Open bets: Unsettled wagers must be settled before withdrawing those amounts
VIP members enjoy higher single‑transaction limits; Supreme VIP can withdraw the entire balance without limit.
Q10: How do I confirm my withdrawal was successful?
A: You’ll receive multiple confirmations:
- SMS notification: Sent to your registered mobile number
- Email: A confirmation email is also sent
- Member Center: “Withdrawal Records” status changes to “Completed”
- Bank SMS: Your bank may send a credit notification
You can also check your bank balance directly. If you have questions, contact customer support any time.
Q11: What should I do if I entered the wrong USDT address?
A: This is serious because blockchain transactions are irreversible once confirmed:
- If you haven’t transferred yet: Stop immediately, recheck, and copy the correct address
- If already sent: Contact Customer Support right away with the transaction hash (TxHash). We’ll try to help, but recovery is not guaranteed
- Prevention: Always use copy‑paste rather than typing. Before transferring, verify the first and last 6 characters of the address
Important: TZ Entertainment City auto‑checks the protocol (TRC20/ERC20) when you copy a deposit address, but please double‑confirm before transferring to avoid asset loss.
Q12: Why is my account restricted from withdrawals?
A: Common reasons include:
- Multiple accounts: One person registering multiple accounts for arbitrage
- Abnormal betting patterns: Hedging or arbitrage behaviors detected
- Incomplete verification: Large withdrawals require additional identity documents
- Security risks: Suspicious login activity such as abnormal IP or device
- Under dispute: Account involved in complaints or disputes and temporarily frozen
If you believe this is a mistake, contact Customer Support with relevant proof. We’ll investigate quickly and lift the restriction if everything is normal.
Q13: How does VIP level affect deposits and withdrawals?
A: Higher VIP levels grant more privileges:
- Higher withdrawal limits: VIP single withdrawal up to $1,000,000; Supreme VIP has no limit
- Faster reviews: VIP withdrawal requests are prioritized—payouts as fast as 1 minute
- Exclusive deposit offers: Monthly VIP‑only deposit bonus events
- Reduced turnover: High‑tier VIP deposits may enjoy reduced or waived wagering requirements
- Concierge service: A VIP host assists with all deposit/withdrawal matters
- Large‑amount channel: Withdrawals over $500,000 go through VIP channels
VIP level upgrades automatically based on cumulative betting. Play more to level up naturally and enjoy more privileges—whether Card/Mahjong, Lottery, or other entertainment.
Q14: Can I cancel a submitted withdrawal request?
A: It depends on the processing status:
- Under review: Can be canceled. In Member Center → “Withdrawal Records,” click “Cancel” to return funds to your account immediately
- Processing: May not be cancellable. The system has likely initiated the bank transfer—please contact Customer Support
- Completed: Cannot be canceled. Funds have already been sent
If you need to cancel urgently, do so within 1 minute of submission. After that, the system may have already disbursed the funds.
Q15: Is the deposit amount to points ratio 1:1?
A: Yes—TZ Entertainment City uses a 1:1 conversion rate:
- Deposit NT$1,000 = receive 1,000 game points
- USDT deposits follow real‑time FX. Example: if 1 USDT = NT$30, then 100 USDT = 3,000 points
- Withdrawals are also 1:1: withdrawing 1,000 points = receiving NT$1,000
There’s no FX loss or hidden fees—one of the reasons players trust TZ. If you join promotions, you may receive extra bonus points to boost your bankroll.